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123 Gift Street, Shopping District
New York, NY 10001

Live Chat

Available Mon-Fri
9:00 AM - 6:00 PM EST

Frequently Asked Questions

Find quick answers to common questions

What are your shipping options and delivery times?

We offer standard shipping (5-7 business days), express shipping (2-3 business days), and same-day delivery in select cities. International shipping is available to over 25 countries with delivery times varying by location.

What is your return and refund policy?

We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Personalized items are non-refundable unless there's a quality issue. Refunds are processed within 5-7 business days.

Do you offer gift wrapping services?

Yes! We offer complimentary gift wrapping on all orders. You can choose from various wrapping paper designs and add a personalized message card at checkout. Premium gift wrapping options are also available.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through our website or the carrier's tracking system.

Do you offer corporate gifting solutions?

Yes, we specialize in corporate gifting! We offer bulk ordering, custom branding, and dedicated account management for businesses. Contact our corporate team for personalized solutions and special pricing.

Find Our Stores

Visit us at our physical locations

Interactive Map

🏪 Flagship Store

123 Gift Street, Shopping District
New York, NY 10001
Open: Mon-Sat 10AM-8PM

🏬 Downtown Branch

456 Present Avenue
Brooklyn, NY 11201
Open: Mon-Fri 11AM-7PM

📦 Warehouse & Pickup

789 Delivery Road
Queens, NY 11101
Pickup: Mon-Fri 9AM-5PM

Customer Service Hours

Phone Support

Mon-Fri: 9AM-8PM

Sat-Sun: 10AM-6PM

Live Chat

Mon-Fri: 9AM-6PM

Sat: 10AM-4PM

Email Response

Within 24 hours

7 days a week

*All times are in Eastern Standard Time (EST)